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  • Employer Name
    The Branding Office
  • Closing Date
    Fri, 24 May 2024
  • Position Type
  • Salary
  • Location
  • Status
  • Website
    The Branding Office

Reception & Sales Support Legend – Juniors Welcome

Well you’ve found it, read on below if you want to work in a fast paced and fun environment, with a great group of people who love what they do.


We sell fun stuff! The Branding Office is a national award-winning promotional merchandise agency, offering an extensive range of branded promotional products to clients in Australia and New Zealand. We don’t just leave it there, we keep extra busy and offer event merchandise, B2B ecommerce and warehousing. We work with heaps of different people, locally, nationally and internationally across business, government, education and sporting associations. We cover both ends of the Sunny Coast with 2 showrooms, Noosa to the North and Buddina to the south.

Our new role is based at our Noosa showroom, working full time Monday to Friday from 8.30am until 5.00pm (we knock off at 3.00pm on Friday). Part time is not being offered. You also get to buy swag at wholesale prices!


We are looking for an independent and smart worker, with heaps of enthusiasm and a willingness to learn and constantly be looking to take on more responsibility within the business.

You need confidence, we need you to effectively hit the ground running, answering phone calls and assisting our clients with their phone inquiry and quickly learn how to manage walk in showroom inquiry, no shrinking violets on our team.

It is a highly regarded role within the business and as the first point of contact, you will be responsible for setting the tone and direction for our clients experience at The Branding Office. You will be very proud to excel in this role and we will rely on you to offer exceptional customer service.

You will:

  • You will be responsible for managing our reception area and providing admin and sales support to our entire team. Ideally, you will have recent experience in a reception role, as we want you to enhance our team, make the space your own and have experience to be able to develop our systems further to improve productivity.
  • Current experience in Microsoft Office (Outlook, Excel, Word) is required and you need to be super comfortable on the computer, we don’t want to have to teach you how to make your way around. With this skill behind you, you won't have any issue quickly learning our bespoke software platform for job management, that will be non-negotiable.
  • We also use Xero and its super easy, previous experience is not required, but would help you stand out a little.
  • You will be responsible for maintaining our showroom and managing inventory of merchandise on display.
  • You will confidently liaise with our suppliers, both nationally and internationally. You will also learn how to manage walk in showroom inquiries and assist our clients with showroom sales.
  • Natural fastidious attention to detail is a non-negotiable as your role will require you to assist in quoting and supplying custom branded merchandise unique to each clients brief and artwork requirements.
  • You will learn how to manage your own client database, assist with their product inquiry and manage their artwork requirements.
  • You may have some experience working with logos and colours. You may have an understanding of Illustrator software, vector graphics and PMS or CMYK colours.
  • You may have experience in merchandise decoration methods and the benefits and limitations of the many techniques.
  • You may have knowledge of art layouts and the approval process.
  • You will assist our Production Team during busy periods. This will require lifting and moving some heavy boxes around. You won’t need to be an Olympic athlete, just as long as your back and knees are okay, you will be fine. You will need to follow our OHS policy for your own health and wellbeing.
  • Where required, we may need you to jump in a car and assist with mail and/or delivery of goods to a client. A current driver's license is required (or you are obtaining).
  • General administration duties and assistance to all team members. You are technically going to be a jack-of-all trades and help us out where you can.


We are going to love your bright and bubbly personality and you can get along with anyone. We don’t do siccys, so you will have an excellent work ethic and understand the importance of your role, that we are relying on you to show up, be on time and ready to go with a smile on your face every day.

You will be dealing directly with our clients and suppliers, so as a representative of the business, your personal presentation and appearance will need to be very high standard. You will love a bit of a chat with our clients, suppliers and colleagues, but also know when it's time to let them get on with their day.


This role will keep you busy and there is never a dull moment. You will learn heaps and it offers the opportunity to develop your skillset. We won’t leave you in the wilderness, you will be given full support and online training.

The promotional merchandise industry is exciting. You will get to work with business owners looking to create something unique for their business, they are proactive people so you will be surrounded by big thinkers and play a part in helping them implement successful marketing strategies into their business.

We want you to do well both professionally and personally, we value a supportive working environment and want you to develop your skills further. It’s not a too serious kind of place (no one will ever die over logos on a pen) and you can join in on the occasional lunch treat with our team!

We will provide you with uniforms so you can proudly display to the world where you work.


To apply please send your resume to