APPA promotes ethical and mutually beneficial commercial relationships across the supply chain, for the benefit of the industry and the brands it serves.
Our strict Code of Conduct sets the standards for relationships between members and best practice within the supply chain, including compliance. Accepting and following the Code is a non-negotiable requirement of membership.
Online sellers based overseas can be tempting for their low prices, but buying from them isn't always the best option.
Search for a supplier, distributor or decorator in the APPA Member Directory before you buy.
Find an APPA memberSafety
Products from some overseas sellers may not meet Australian and New Zealand safety standards. Take particular care with items such as toys and electronics.
Consumer rights
When you buy from a business based in Australia or New Zealand, all your consumer rights apply. Those rights may also apply to overseas online businesses, but getting a remedy can be much harder if the goods are faulty or not fit for purpose.
Quality
Low-cost goods can be made with lower-quality materials, so they may not work properly or last as long as expected. Inferior products can reflect poorly on your brand.
Unexpected costs
Watch for hidden charges. Many sites and factories offer their own buyer protection policies, but these may not be legally enforceable, and the cost of returning an order can make it impractical.
