As a result of an internal promotion, an opportunity has become available for a Customer Experience Coordinator to join our small, close-knit team and thrive in a fun, supportive environment that values creativity and collaboration.

We're sourcey.m, a full-service merchandise company. Think of us as a marketing agency that provides customers with eye-catching, retail-quality branded merch and curated hampers. Our small, passionate Australian team brings decades of trade and brand marketing experience to the table.

About the role

At sourcey.m, we're celebrating a decade of delivering top-notch merchandise solutions that bring joy to our clients. As we continue to grow and innovate, we're on the hunt for a vibrant and enthusiastic Customer Experience Coordinator to join our team.

If you're passionate about creating exceptional customer experiences and thrive in a lively, fun, and fast-paced environment, we want to hear from you!

Reporting to the Creative Director your duties and responsibilities include:

• Provide personalised experiences to each customer and analyse feedback to foster continuous improvement.
• Diagnose and solve day-to-day customer concerns and issues through emails, calls, blogs, social media, and more.
• Strive to give every customer the A-Grade, Top Notch, sourcey.m experience that keeps them coming back.
• Work in our onsite warehouse and assist production to ensure deadlines are met
• Accept courier deliveries and maintain great relationships through friendly banter.
• Encourage Google and Facebook reviews from clients to boost our SEO.
• Liaise with accounts to inform them of deliveries so payment prompts can be sent.
• Assist Graphic Designer in building and managing the online shops.
• Collaborate with iconic brands like Crown Resorts, Pepsi, Austereo Network, and Google, managing showroom samples and client deliveries to drive new business.

Skills and experience required

• Strong written and verbal communication skills.
• Excellent organisational skills with the ability to manage competing, time-sensitive customer needs.
• Passionate and initiative-driven; a go-getter who brings fresh ideas and gets things done.
• Proactive in coming up with ideas and solutions that will improve customer experience. Benefits and perks
• Competitive salary with opportunities for long-term growth.
• Day off on your birthday!
• Exposure to working with some of the world's biggest brands and chance to sample the hottest products on the merch scene before everyone else!
• Work within a small, close-knit team of allies who will always have your back (and remember your coffee order!)
• Employee discounts on full product range.
• Convenient location close to public transport with free onsite parking.
• Access to ongoing training and career development programs.

Find out more below and feel free to dig around our website to learn more about our company culture and fabulous team (we know you’ll like what you see!) https://sourceym.com/

How to apply

If this role sounds like you, we’d love to hear from you.

Please send your application to careers@sourceym.com or contact Jane, our People & Culture Manager, on 0438 154 300 for a confidential chat.

Sourcey.m is part of The Circle Back Initiative that is a collection of employers who commit to responding to every job applicant.