Purpose of Role

The Client Coordinator will support the management of an existing portfolio of blue-chip merchandise clients to help achieve client budgets and objectives. Responsibilities include assisting with client management, responding to client briefs, supporting client growth initiatives, identifying new business opportunities, contributing to strategic client development, generating proactive ideas, helping develop creative and innovative solutions, preparing presentations, costing/quoting, budget tracking, and handling general administrative tasks.

Strong skills in client support and relationship building are essential, along with a foundational knowledge of Marketing Services (e.g., Merchandise/POS). The role aims to contribute to a holistic approach to below-the-line marketing solutions.

This role offers the opportunity to expand your knowledge across various Marketing Services with a prestigious portfolio of clients. With experience, you may take on more responsibilities within your portfolio and develop your skills in client coordination and relationship management.

Areas of Responsibility

Team Member - Connect, Adapt, Grow

• Purpose driven; challenges expectations by generating innovative solutions in work situations
• Collaboration – works effectively and cooperatively with others; establishing and maintaining good working relationships
• Continuous Learning - actively participants in learning activities; quickly gains and applies knowledge of skill
• Contributes to team success; actively participates as a member of the team to move the team toward the completion of key objectives and goals

Client & Project management

• Build and maintain strong relationships with clients to foster trust and ensure high satisfaction.
• Assists client leads to deliver innovative and creative solutions to client brief
• Manage client briefs end to end as required.  Briefing through to delivery.
• Maintain regular communication with all accounts
• Flex to the needs of each client without compromising

Administration

• Manage the brief/campaign delivery, particularly through the production process
• Managing the day-to-day client request team
• Supporting timelines and budgets (with input from resourcing + production)
• Cost control on projects (including raising job numbers, estimates,  and invoicing)
• Arranging project team meetings; organising and scheduling meetings
• Ensuring we deliver projects on time and on budget
• Running tasks briefs and post implementation reviews (if required)
• Voicing a point of view on how we could do things better as an agency collective or in making the work better
• Work closely with other teams, such as Creative, Production, and Finance, to facilitate efficient project execution.
• Other general project related administration / duties as required

Innovation

Active participation in Zinc’s Innovation process by contributing ideas to challenges across the following areas:

• Improve the way you do your role
• Improve a business process
• Can be presented to a client

Key Competencies – behaviours to be successful in the role

Planning and organising

Establishing courses of action for self and others to ensure that work is completed efficiently and in accordance to meet budgets and targets.  Prioritises, determines tasks and resources, schedules time effectively, leverages resources, stays focused.

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment

Communication

Clearly conveying information and ideas through a variety of media in a way that engages team members and helps them to understand and retain key messages

Key Skills – specific learned activities

• Understanding of client relationship management
• High level interpersonal skills
•  Industry experience advantageous
• Strong verbal and written communication
• Customer orientation and ability to adapt/respond to different types of clients
• Proficient in Microsoft Office (in particular Outlook, Word, Excel and PowerPoint)
• Ability to multi-task, prioritise and manage time effectively
• Ability to work effectively under pressure

Attributes

• Can-do attitude
• Proactive team player
• Empathy
• Trustworthiness
• Process driven
• Sense of humour and energetic attitude with a willingness to learn and develop

General

The idea of learning how to grow a company by solving problems excites you.  Change will be frequent. An individual’s willingness to embrace that change whilst possessing the ability to adapt to change is crucial. This is not a highly structured environment, so self-determination and self-confidence is critical. The right individual in this unique role will thrive and develop.

Applications

If you are interested in finding out more or would like to apply, contact people@zincgroup.com.au attention to Jacqueline.