About Us

Execugifts has been a trusted supplier of branded promotional products and apparel to the events industry in Australia and New Zealand for over 30 years. As a family-run business, we pride ourselves on delivering high-quality, customised merchandise solutions that help our clients enhance their brand visibility and connect with their audiences. With strong industry partnerships and a commitment to exceptional service, we support businesses with innovative promotional merchandise that drives engagement and growth.

About the Role

In this role, you will provide customer service, sales, and administrative support to the Execugifts team, ensuring a seamless experience from enquiry to order. Your focus will be on exceeding customer expectations, building client relationships, and encouraging repeat business. You will also contribute to a positive team environment and uphold our company values of quality, reliability, and customer-first service.

Duties/Responsibilities

• Take inbound enquiries from new and existing customers
• Source products to meet customers brief
• Prepare quotations with our in-house quote/CRM system (full training provided)
• Liaise with our suppliers, internal sales and production teams to meet deadlines
• Process sales orders
• Proactively reach out to obtain new customers
• Maintain client database
• General admin / housekeeping tasks to ensure smooth running of the office

About You

You’ll be upbeat, enthusiastic, and organised, with a passion for great customer service and finding the right products for clients. A team player who’s happy to help where needed, you can also work independently, prioritise tasks, and stay detail-focused under pressure.

Our ideal candidate:

• Has minimum 2 years of experience in Sales, Customer Service, or Administration
• Communicates effectively, both verbally and in writing
• Works confidently with Microsoft Office (Word, Excel, Outlook) Quickly adapts to new computer systems and processes
• Presents in a tidy and professional manner
• Brings knowledge of printing processes and artwork requirements (vector files, PMS colours). This is advantageous, but not essential. Full training will be provided.

Why join us?

• Work-life balance – Monday to Friday office hours, no weekend work
• Competitive pay – Salary + bonuses based on performance
• Great team culture – Supportive, open-plan office with a fun and collaborative environment
• Extra perks – Enjoy birthday leave and Friday afternoon drinks
• Convenient location – Easy on-street car parking available
• Professional presentation – Uniform provided
• Career growth – Opportunities for learning, development, and progression

Applications

We’re looking for someone who wants to grow with us—apply now! 

Please send your applications, including a CV and cover letter, to Cheryl Dawson at sales@execugifts.com.au.