Do you love the intersection of e-commerce, customer service and clever technology? Do you get a quiet thrill from seeing an Online Store run like clockwork? If you're someone who's happiest when you're making things work beautifully for clients — read on.

Who We Are

Conserv Brands has been a cornerstone of Australia's promotional products and corporate branding industry since 1987. Behind the name sits four market-leading brands — Arid Zone, Brand Promotions, Chilli Promotions and PromoShop — trusted by some of Australia's most recognised companies to bring their brand to life.

We're based in Port Melbourne, and we're proud of the culture we've built: collaborative, ambitious, down-to-earth, and genuinely fun. People tend to stay here — and those who join us quickly understand why.

The Role

This is a hands-on, high-impact Coordinator role sitting at the heart of our growing Online Web Store business. You'll own the day-to-day operation of multiple client B2B and B2C web stores — from order processing and customer support, to data management, stock control and logistics coordination.

You'll work closely with our Sales, Creative and Marketing teams to bring client Programs to life online, then keep them running brilliantly. No two days look the same, and that's exactly the point.

What You'll Be Doing

▸  Managing the end-to-end daily operations of multiple B2B and B2C Online Stores

▸  Processing orders, resolving customer enquiries and delivering outstanding service to our clients and their end-users

▸  Maintaining product data — pricing, descriptions, images — with precision and care

▸  Onboarding new users and setting up store configurations as Programs evolve

▸  Coordinating stock management and replenishment to keep Stores performing

▸  Liaising with Third-Party Logistics partners to keep fulfilment on track

▸  Identifying process improvements — we want you thinking, not just doing

Who We're Looking For

You don't need to be a Developer — but you need to be genuinely comfortable with technology, quick to pick up new platforms, and sharp enough to know when something's not working right.

Essential

▸  Proven e-Commerce experience — you've worked in and around Online Stores

▸  A passion for customer service — you care about the user experience

▸  Strong computer literacy with the confidence to learn new systems quickly

▸  Exceptional attention to detail — data accuracy is crucial

▸  Strong organisational skills with the ability to juggle competing priorities

▸  The ability to work independently and as part of a close-knit team

Highly Regarded

▸  Some exposure to HTML, basic scripting or Web Platform administration

▸  Experience with warehouse, freight or logistics operations

▸  Strong Excel skills

▸  Familiarity with ERP or Order Management systems

Why You'll Love Working Here

🏢  Port Melbourne base with free on-site parking

🏡  Flexible, potential hybrid-working after induction period

🚀  Real career growth — we promote from within and back our people

🤝  A tight-knit, supportive team that takes the work seriously

🏆  Work with Australia's best-known brands

💡  A stable, growing company with 35+ years behind it

Ready to Apply?

If this sounds like your kind of role, we'd love to hear from you. Apply now with your resume and a brief cover letter telling us about your e-commerce experience and why Conserv Brands sounds like the right fit.

Contact / apply: cameron.lamb@conservbrands.com.au

Conserv Brands is an equal opportunity employer.