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  • Employer Name
    The Buckner Group
  • Closing Date
    Thu, 30 Jun 2022
  • Position Type
  • Salary
    Negotiable based on experience
  • Location
  • Status
  • Website
    The Buckner Group

Customer Experience Officer

The Company

We are a leading Australian-owned business that boasts a collaborative, engaging and inclusive workplace culture. With a team of specialists experienced in marketing and e-commerce offerings, print and digital communications as well as strategic procurement services, our continued growth and evolution can be attributed to our strong focus on innovative technologies.

About the Role

Our team is expanding and we are looking for a Customer Experience Officer to work in Newstead with our ever-growing list of clients. With demonstrated experience in promotional, apparel, merchandise, and/or printed products, you will form part of a tight-knit and supportive team that manages projects, budgets, and resources. You will be passionate about delivering the best possible experience to your customer base, connecting them with a large range of product and service offerings through the application of industry-leading brand management and procurement software. This is a newly created role whereby you will deal externally with one of our major customers but will also be responsible for the internal workflow. It is a great opportunity for someone who wishes to move into a Strategic Account Management role eventually.

Required Skills:

To be successful, demonstrated competency in the following areas is desired.

  • Proven background in a customer service role
  • Great networking skills and an ability to develop strong relationships within customers,
  • Demonstrated understanding of promotional products, apparel, uniforms, conceptual design, and print management
  • Good technical knowledge of offset, commercial, digital and label printing
  • Proficiency in using the Microsoft Suite of products
  • Excellent communication skills, attention to detail and time management skills

Our Benefits: 

  • Flexible working arrangements
  • Genuine career development
  • Skills, well-being, and personal development training
  • Innovative and collaborative work culture
  • Competitive salary

About You:

We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. All applicants are encouraged. If there is one thing that defines our organisation, it is our philosophy that nothing is more important than our people.

If you are a collaborative team player and have prior customer service or marketing experience, then we would love to hear from you. Please apply now with your resume and covering letter.


Amy Munro,, 07 3865 9640