Australia Post has advised that the requirement to provide an accurate recipient email address or Australian mobile number for domestic parcels has been pushed back. The new effective date is Tuesday, 4 August 2026 (previously 31 May 2026), following feedback from customers who needed more time to implement the necessary changes.
Why this is changing
When parcels need to be redirected to a Parcel Locker or Post Office for collection, Australia Post relies on recipient contact details to send collection notifications. Providing an accurate email or mobile number ensures your customers are informed and can collect their parcels promptly. This requirement also applies to parcels addressed directly to a Parcel Locker.
What you need to do from 4 August 2026
If you send parcels via eParcel or MyPost Business, you will be required to include a valid recipient Australian mobile number or email address when manifesting parcels sent via Parcel Post, Express Post, Metro, and On Demand services.
Failure to provide this information may prevent you from:
eParcel customers should also be aware that sending unmanifested parcels may result in unmanifested parcel charges under your existing Service Agreement.
For parcels addressed to a Parcel Locker where no contact details are provided, Australia Post will be unable to notify the recipient. These parcels will be redirected to a Post Office for collection, and if uncollected within 10 business days, will be returned to the sender at the sender's expense.
What's not included
Any updates to existing service agreements will be communicated at least 30 days before they take effect.
Need help?
Members with questions about how these changes apply to their business can contact Australia Post directly on 13 11 18, Monday to Friday, 8am – 6pm AEST.
